- BackPacksTT has a “one price policy’ across all its locations, including online, within Trinidad & Tobago.
- From time to time, there may be store or online exclusive discounts specific to that store or branch in line with the current promotion.
- Online purchases are made via VISA or MasterCard credit payments facilitated via WiPay Payment system.
Shipping Options (for online purchases)
FLAT RATE SHIPPING
You can choose to have your order delivered to anywhere throughout Trinidad and Tobago. This delivery service cost $45 TTD for Trinidad deliveries and $100 for Tobago deliveries. Goods must be signed for upon delivery.
It is estimated that deliveries within Trinidad will take 3-4 business days from the time your order is placed whereas deliveries to Tobago will take 5-7 days from the time your order is placed.
- All refunds and exchanges must be accompanied by a valid receipt or order invoice.
- Item(s) may be returned to any branch and must be within SEVEN (7) DAYS of the purchase or collection/receipt date for online purchases.
- Relevant item(s) must be returned within the Company’s warranty period (see below).
- Item(s) must have a manufacturer’s defect (faulty workmanship not due to normal use and wear and tear):
- – If the item cannot be repaired, it will be exchanged.
- – If the item is not available, BackPacksTT store credit will be issued.
- For exchanges on non-defective items to be considered, the item must be in its original, unopened packaging and/or have tags intact, and be unused.
- We will also refund any associated shipping charge for defective products, or if you received the wrong item.
- Please know that we will not refund shipping charges if the return is due to “Buyer’s Remorse”, or in other words, if you change your mind about your purchase.
- If an order has already been shipped, shipping will not be refunded.
- 1 year on manufacturer’s defect for JanSport products.
- The warranty will only be honored on items that were purchased from BackPacksTT. The item must be accompanied by a valid receipt or Invoice.